Refund Policy

Overview

At QLEVR Technologies, we are committed to delivering exceptional results. This Refund Policy outlines when refunds apply, how to request them, and how disputes are resolved.

Project-Based Services (Web Design & Development)

Deposits

All project engagements require a non-refundable deposit of 50% of the agreed project fee upon signing. This deposit secures your place in our schedule and covers initial discovery, research, and planning work.

Milestone Refunds

Refunds for milestone payments are available under the following conditions:

• Before work begins on a milestone: Full refund of that milestone payment upon written request.
• After work has commenced but before delivery: A partial refund may be issued at our discretion, reflecting the proportion of work not yet completed.
• After delivery and client approval: No refund is available once a milestone has been formally approved by the client.

Cancellation by Client

If you cancel a project after work has commenced, you will be charged for all work completed to the cancellation date at our standard day rate. Any amount paid in excess of work completed will be refunded within 14 business days.

Cancellation by QLEVR

If QLEVR Technologies cancels a project for reasons not related to client breach, a full refund of all unearned payments will be issued within 14 business days.

Retainer Services (SEO & Media Buying)

Monthly Retainers

Monthly retainer fees are billed in advance and cover an agreed scope of work for that month.

• Cancellation before work begins: Full refund of the month's retainer fee.
• Cancellation after work has begun: No refund is available for the current month's retainer. Your service will continue until the end of the billing period.
• Notice Period: A minimum of 30 days' written notice is required to cancel a retainer. You will be billed for the notice period.

Ad Spend

Ad spend managed on your behalf (Google Ads, Meta Ads, etc.) is non-refundable once deployed. Unused pre-funded ad budgets may be withdrawn by you directly from the respective platform.

Disputes

If you believe a charge was made in error or that we have not delivered the agreed scope of work, please contact us at billing@qlevrtech.com within 30 days of the charge.

We will review your case within 5 business days and work in good faith toward a fair resolution. Chargebacks initiated without prior contact may result in suspension of services.

How to Request a Refund

To request a refund, email billing@qlevrtech.com with:

1. Your name and company
2. Invoice or project reference number
3. A description of the reason for the request

Approved refunds are processed within 14 business days via the original payment method.

Changes to This Policy

We may update this policy from time to time. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact

QLEVR Technologies Email: billing@qlevrtech.com Website: https://qlevrtech.com